"I have used Ms Clean for just over 1 year and find them reliable, professional and affordable." - Lucy, Colliers Wood
FAQ 1. Do you cover my area? We cover Clapham SW4, Fulham SW6, Battersea SW11, Balham SW12, Putney SW15, Tooting & Tooting Bec & Broadway SW17, Streatham SW16, Wandsworth & Earlsfield SW18, Southfields SW18, Wimbledon & Merton & Colliers Wood SW19, Raynes Park SW20. But contact us if you fall just outside these areas. 2. Can I meet the cleaner? Yes we invariably arrange for you to meet your cleaner before the first clean. 3. Am I insured? Yes, we maintain full insurance cover in case of any accidental damage or injury to cleaner. 4.Do I pay the cleaner? No we pay the cleaners and you pay us. This way the cleaner is totally our responsibility and we can take the necessary control, leaving you to enjoy a clean home without worry. Any little problems you merely telephone or e-mail us 5. Do I have to stay at home when the cleaner comes to me? No, the cleaners are experienced and reliable so that you can leave them to clean alone in your house. 6. Will I have the same cleaner every week? Yes except for holidays and sickness and providing you are happy with your cleaner! If you are not, simply give us a call, and we will change the cleaner. 7. Do I need to pay the cleaner extra if I want cleaning at the weekend? No, our charges are the same at weekends, although even our cleaners do not work on Sundays. 8. What happens if I move house? We will quote for cleaning in your new home and transfer the service at no extra cost to yourself 9. What will happen if my cleaner is on holiday and I still need cleaning at home? Whenever you cleaner is not available e.g. sickness or holidays we automatically provide cover. We normally liaise with you over this matter if possible. 10. Can I trust your cleaners and give a set of keys of my home? You can give keys to our cleaners. Most of our clients are working busy people and the cleaners working on our behalf are key holders. 11.What do I do if the cleaner doesn't turn up? If this should happen, please call us and we can arrange another cleaner to come. 12. Can my cleaner come when I am at work? Our cleaners normally work between 9am and 6pm so in most cases they come and go while you are at work. 13. Are there a minimum number of hours per visit? Yes. We require 2 hours minimum per weekly cleaning visit, 2.5 hours per fortnightly and 3 hours per one off session, initial session and monthly session. 14.What if I go on holiday or need to cancel? That is no problem, just give us at least 48 hour notice.