"I have used Ms Clean for just over 1 year and find them reliable, professional and affordable." - Lucy, Colliers Wood
Privacy Policy Ms Clean Ltd respect your privacy and are committed to protecting your personal data. This privacy notice informs you as to how we collect, use, disclose and look after your personal data when you visit our website and use our services and to tell you about your privacy rights. We’re the “data controller” of the information you provide to us. We may update our Privacy Policy from time to time so please check this page to ensure you are happy with any changes. We use your personal data to provide requested service and to improve the experience for all customers. By using our services, you agree to the collection and use of information in accordance with this policy. Without this information we would not be able to provide our service and create a working relationship to the best of our ability. Who is responsible for data processing and who can I contact? If you have any questions about our Privacy Policy, please contact us: By email: msclean@mail.com By writing: Ms Clean Ltd 116 River Way Epsom Surrey KT19 0HQ By phone: 07784 161 925 The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. Using our website This website is not intended for children and we do not knowingly collect data relating to children. We obtain information about you when you use our website. The personal information we collect might include your IP address and information regarding what pages are accessed and when. We will only collect the personal data that your browser transmits to our server. When you visit our website, we collect the following access data that is technically necessary for us to display our website and to ensure stability and security. The access data include the IP address, date and time of the request, Greenwich mean time (GMT) time zone difference, content of the request (ie name of the specific website retrieved), access status / HTTP status code, amount of transmitted data, referrer URL (previously visited page), browser type and version, operating system and its user interface, language and version of the browser software. Use of ‘cookies’ Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website. Main Cookies used on our site Google Analytics These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited For more information on Google Analytic’s privacy policy visit here - http://www.google.com/analytics/learn/privacy.html Using our services We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. We reserve the right to disclose personal data to any third party which has a legal right to request such information. What data we gather? Contact information, such as your name, surname, address, post code, telephone number and email address. Information about your home, such as the number of bedrooms, the types of appliances, alarm details, your instructions for servicing your home, details of any pets you may have, other information relevant to provide the service to you which you choose to provide voluntarily. How we use your data: We use your personal data to accept you as a new or returning customer to provide you with services you have requested and to communicate about the services that we provide, including to let you know about major changes to those services or to our T&C. The data is only used to provide our cleaning service to you and is not used by us further in any way. Who gets your data? Within the organization, our staff will have access to your information needed to fulfil our contractual and regulatory obligations and we disclose only the information that is necessary to deliver the service to you. Our staff maintain a responsibility to keep your personal information confidential and will only use it to provide cleaning services to you. Customer service software providers: such as email, telephone and SMS providers so we can communicate with you about any issues. Referrals: where you have referred someone or someone has referred you How long will my data be stored? We process and store your personal data for the duration of our business relationship plus 6 years afterwards or as long as we are required to by law or regulation. What privacy rights do I have? Right to be informed You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy. Right of access You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in accordance with data protection law. Right to rectification You are entitled to have your personal data corrected if it is inaccurate or incomplete. Right to erasure This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. Right to restrict processing You have the right to ‘block’ or supress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further. Right of data portability You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party. Right to object to processing You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling). Right to withdraw consent to processing If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful). Right to make a complaint to the data protection authorities You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law. Security of Data We are committed to securing personal information and any data we collect from clients. We use physical, technical and organisational security safeguards to help protect the information that we have collected from unauthorised access and third parties. We will provide the same protections in respect of any electronic communications received from you as those employed in respect of information received by post and telephone. When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Transferring your information outside of Europe The information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services. This Policy was last updated on 3rd January 2020.